Claim
Simple, Fast & Hassle-Free Claims
Help customers resolve lost, damaged, or stolen package issues quickly with a streamlined claims experience designed for speed, transparency, and customer satisfaction.
How Claims Work
Our protection process is designed to be simple, transparent, and hassle-free for both businesses and customers.
Submit Claim
Quickly enter order details and issue information through a user-friendly claim form.
Upload Evidence
Add photos or supporting documents to help verify the claim faster.
Claim Review
Our system securely reviews claim details and verifies eligibility.
Receive Resolution
Approved claims receive refunds or cashback through a smooth process.
Paket Shield Claim Covers
Our claims system helps businesses handle eligible shipping-related issues with confidence.
Lost Packages
Coverage for orders that never arrive successfully.
Damaged Orders
Support for items damaged during shipping or handling.
Stolen Deliveries
Protection for packages marked delivered but reported missing.
Delivery Problems
Resolution support for eligible shipping-related issues.
Trusted Security & Compliance Standards
GDPR
Protecting customer data with trusted privacy and security standards.
CCPA
Supporting consumer privacy rights and secure data management practices.
PCI
Secure payment processing with industry-standard PCI compliance protection.
Start Protecting Orders Instantly
Reduce losses, handle claims, and improve customer trust in one simple platform that streamlines post-purchase issues and delivers a smoother experience.
Reduce disputes, build trust.